NDIS Registration Group 0104

High Intensity Personal Care in Ballarat

Gentle Grid delivers complex, high intensity personal care for NDIS participants with greater support needs in Ballarat. Our staff hold specialist qualifications to manage clinical and complex care safely in your home.

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(03) 9961 6007

What Is Included

  • Complex bowel care & management
  • Wound care and dressing changes
  • Catheter and continence care
  • PEG and enteral feeding support
  • Tracheostomy and ventilation support
  • Subcutaneous injections
  • Seizure management

Who Is This For?

Registration group 0104 is for NDIS participants who require personal care involving complex health procedures that need a higher level of skill and training than standard support workers provide.

Why Choose Gentle Grid?

Our high intensity care staff are trained in complex clinical procedures. We work closely with your healthcare team to ensure your care plan is followed safely, consistently, and with dignity.

  • Locally based in Ballarat
  • Consistent, matched support workers
  • Available 7 days a week
  • NDIS registered provider
  • Person-centred approach

Ready to Get Started?

Contact our Ballarat team today for a free, no-obligation consultation.

(03) 9961 6007
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Frequently Asked Questions

What makes care “high intensity” under the NDIS?

High intensity care involves complex health procedures such as wound care, bowel management, PEG feeding, tracheostomy support, or ventilator management — requiring staff with additional qualifications.

Can high intensity care be provided at home?

Yes. Gentle Grid delivers all high intensity care services in your home in Ballarat, avoiding the need for hospital or clinic visits for routine complex care.

What qualifications do high intensity support workers need in Ballarat?

High intensity daily personal activities require support workers with additional training beyond standard disability support qualifications. This includes competency in complex bowel care, enteral feeding, tracheostomy management, ventilator support, or other clinical procedures. All Gentle Grid high intensity workers hold verified competencies for the specific tasks they perform.

Can high intensity NDIS support be delivered at home in Ballarat?

Yes. Gentle Grid delivers high intensity daily personal activities in participants homes across Ballarat. In-home high intensity support allows participants to remain in a familiar environment rather than a clinical setting, which can significantly improve quality of life and reduce stress for both the participant and their family.

How is high intensity NDIS support funded differently from standard supports?

High intensity daily personal activities are funded under Core Supports but at a higher NDIS price limit than standard personal care due to the specialist skills required. Your NDIS plan must specifically fund high intensity supports, usually determined by evidence from your treating health team or an occupational therapist.

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What Makes High Intensity Support Different?

NDIS High Intensity Daily Activities (Registration Group 0104 — Support Category 1) are support tasks that require a worker with specialist skills, clinical training, and verified competency — beyond what a standard support worker can provide. These include:

  • Complex bowel care (digital stimulation, transanal irrigation)
  • Urinary catheter management (IDC and SPC)
  • Subcutaneous and intramuscular injections
  • Ventilator and tracheostomy management
  • PEG and nasogastric feeding support
  • Seizure management and epilepsy support plans
  • Dysphagia meal preparation and feeding assistance
  • Severe behaviour support requiring PBS-trained workers

Gentle Grid workers delivering high intensity supports hold verified competency certificates in each specific task — meeting the NDIS High Intensity Support Skills Descriptors released by the NDIA.

Clinician providing high intensity NDIS care for complex needs participant in Ballarat

NDIS Funding for High Intensity Supports in Ballarat

High intensity supports are funded at higher NDIS Price Guide hourly rates than standard daily activities — reflecting the specialist skills required. Your NDIS plan must include Assistance with Daily Life (Support Category 1) with sufficient funding to cover the higher rate.

NDIA-Managed Plans Gentle Grid is registered to deliver high intensity supports to NDIA-managed participants — the NDIA pays us directly at NDIS Price Guide rates.
Plan-Managed & Self-Managed We also work with plan-managed and self-managed participants. Your plan manager handles payment — you just focus on your care.
Competency-Verified Workers Every worker is individually verified for each high intensity task. We never assign workers to tasks outside their verified scope.
Nurse Clinical Oversight Our registered nurse team provides clinical oversight and ongoing training for all high intensity support workers.

Need High Intensity Care in Ballarat?

Contact Gentle Grid for a clinical intake assessment. We will review your support needs, verify our workers’ competencies against your care plan, and arrange a transition that prioritises safety and continuity.

Contact Our Clinical Team

What is High Intensity Personal Care?

High Intensity Personal Care (NDIS registration group 0104) is a specialised category of daily personal activities requiring workers with advanced clinical training. Unlike standard personal care, high intensity support involves complex health procedures that carry greater risk and require specific competencies to perform safely. These supports are typically provided to participants with complex disability-related health needs who require skilled intervention as part of their daily routine.

At Gentle Grid, our high intensity support workers and Registered Nurses have completed specialist training in each of the procedures they deliver. We adhere strictly to NDIS Quality and Safeguarding Commission requirements for high intensity supports, including documented risk assessment, participant-specific training, and regular clinical review.

High Intensity Supports We Deliver

Our Clinical Governance Approach

All high intensity supports at Gentle Grid are delivered within a clinical governance framework. Before services begin, our Registered Nurse conducts an assessment of the participant’s health needs and creates a participant-specific support protocol. All workers are trained specifically to that protocol and their competency is verified before they commence. Regular clinical reviews ensure protocols stay current as needs change.

Gentle Grid has Registered Nurses on staff who provide clinical oversight for all high intensity supports. This is not a delegated responsibility passed to untrained staff — every high intensity procedure is backed by qualified nursing supervision.

Who Needs High Intensity Personal Care?

High intensity personal care is typically required by participants living with:

Ballarat Suburbs We Serve for High Intensity Personal Care

Gentle Grid provides high intensity personal care across all of greater Ballarat and regional Victoria. Our team is locally based and travels to participants wherever they call home — you never need to come to us.

Suburbs we regularly serve include: Wendouree, Sebastopol, Delacombe, Canadian, Alfredton, Mount Clear, Lucas, Smythes Creek, Invermay Park, Ballarat Central, Ballarat East, Brown Hill, Ballarat North, Soldiers Hill, Lake Gardens, Nerrina, Buninyong, Mitchell Park, Mount Helen, Winter Valley, and all surrounding communities within the Ballarat local government area. If you live further out in regional Victoria, contact us — we may still be able to help or connect you with the right support.

Why Choose Gentle Grid for High Intensity Personal Care in Ballarat?

Locally owned and operated in Ballarat — we are not a national call centre sending workers from Melbourne. Our team lives here, understands the Ballarat community, and is committed to the people in it.

Frequently Asked Questions — High Intensity Care in Ballarat

How is high intensity personal care funded in an NDIS plan?
High intensity supports are funded under Support Category 1 (Daily Activities), registration group 0104. The NDIS price guide sets specific line items for each type of high intensity support. Our team can help you identify the correct line items for your needs.
Does a Registered Nurse need to be present for every session?
Not necessarily. Many high intensity tasks can be performed by a trained support worker under delegation from a Registered Nurse. Our RN assesses each task, trains and verifies the worker’s competency, and provides oversight — but does not need to be physically present for every shift.
How long does it take to set up high intensity supports?
Setting up high intensity supports takes longer than standard care due to the clinical assessment, protocol writing, and worker training involved. Typically 1–3 weeks from initial engagement to first shift. We prioritise urgent clinical situations and will work as fast as safely possible.
Can Gentle Grid support participants who are being discharged from hospital with complex needs?
Yes — hospital discharge planning is something we actively support. We can liaise with hospital discharge coordinators, complete necessary assessments prior to discharge, and have services ready on the day the participant returns home. Contact us as early as possible in the discharge planning process.

Ready to Get Started?

Our Ballarat team is ready to help. Reach out today and we’ll get back to you within one business day.

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Explore Other Services

Further reading: NDIS Complex Care Ballarat: High Intensity Support for Complex Needs

Explore Our Other NDIS Services

Gentle Grid provides a full range of NDIS supports across Ballarat and surrounds.

Personal CareCommunity NursingSupport CoordinationSupported Independent Living

Not sure where to start? Contact our friendly team today.